Support Articles

Our team is committed to providing fast and responsive support to its users to ensure a seamless experience. We offer assistance to address any queries, technical issues, or concerns with the aim to empower security professionals and with the necessary support to maximize the benefits of the platform.
Read our frequently asked questions to learn more about HackGATE. If you don’t find what you’re looking for, drop us a line.

OAuth2 Redirect URI Whitelisting for HackGATE

When using OAuth2-based authentication (for example with Google, Microsoft Entra ID, Azure AD B2C, Okta, Auth0, or similar IdPs) behind HackGATE, the authentication flow may fail if the HackGATE domain is not included in the OAuth2 redirect URI whitelist.
December 12, 2025
6 min read

Cloudflare Blocking HackGATE Requests Due to Managed Firewall Rule

When your application is served through HackGATE, Cloudflare may block requests if a specific Cloudflare Managed Firewall Rule is triggered. This can cause the site to fail loading, appear broken, or return a 403/1020 “Access Denied” error.
December 12, 2025
4 min read

Cloudflare Turnstile + HackGATE - What to do if CAPTCHA is not enabled / working

When you protect your application with HackGATE and use Cloudflare Turnstile for CAPTCHA, Turnstile must be explicitly configured to allow requests from the HackGATE hostnames (e.g. yourtenant.hackgate.net). If those hostnames are not added to Turnstile’s configuration, the CAPTCHA widget may not load and validation will fail.
December 12, 2025
5 min read

Google reCAPTCHA + HackGATE - What to do if CAPTCHA is not enabled / working

If you are using Google reCAPTCHA with your application behind HackGATE, you must explicitly add your HackGATE proxy domain to the list of allowed domains in the reCAPTCHA configuration. Without that, the captcha widget will not work when accessed through HackGATE.
December 12, 2025
5 min read

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